Cloud banking has been hailed
as a technological innovation that will enable financial services providers
(FSPs) in Africa to extend banking services to approximately
717 million people on the continent who are either underserved or
unserved.
Cloud banking
is the practice of using cloud computing and internet technologies to deliver a
full range of financial products and services via a virtual and scalable ICT
infrastructure.
Cloud technology enables FSPs to
be more flexible and responsive to market forces and consumer needs. They are
able to significantly reduce the need to invest in hardware and software
assets, and thus can achieve major cost saving, especially for smaller
institutions. This, in turn, allows FSPs to ensure that their ICT staff are focused
on innovation and improving the customer experience rather than on maintaining
a large back end. The hope is that lower costs will translate into more
affordable and competitive products.
While many FSPs are already
using cloud-based services for non-critical purposes, (e.g.: human resources,
e-mail, CRM and document storage), the transition to cloud banking for core
banking products and platforms has been slow, largely due to the need to
convince stakeholders and regulators that the risks involved can be managed and
mitigated.
If FSPs are to seize the
opportunity they urgently need to engage both internally and externally on the
issues surrounding cloud banking. Internally, many banks acknowledge that in
order to remain competitive in a digital world, they need to become more
efficient and lean in their operations as well as upgrade their technology
infrastructure in order to integrate customer data across channels and create
an enterprise-wide view of the customer. Cloud technology can help mitigate the
enormous cost of managing and integrating legacy systems and allow FSPs to
innovate faster to meet customer needs.
Externally, the immediate focus
needs to be two-fold. Firstly, they need to engage with both government and the
private sector to ensure that the ICT infrastructure necessary to deliver cloud
banking services is upgraded and strengthened. Secondly they need to engage
with regulators in order to develop regulatory regimes that allow for the
digitisation of services.
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